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Personal alarms, monitoring systems (telecare) and key safes

Technology and devices can help you stay safe and independent at home.

Personal alarms and monitoring systems can alert call centres or carers if you experience a problem, either at home or outside, such as a fall - you may hear this called telecare.

Key safes can allow family, carers and emergency services to access your home if you cannot get to the door.

Personal alarms

Personal alarms allow you to get help if you have a problem or a fall at home, or if you wander off when out of the home.

They can be:

  • carried or worn, for example around your wrist or your neck
  • a button or pull cord in your home to use if you need help

Types of personal alarms include:

  • basic alarms, which make a loud noise to alert people nearby
  • alarms which send an alert to a family member’s pager or phone
  • monitored alarms, which alert a 24-hour monitoring service that something is wrong
  • fall detectors, which can be built into your personal alarm or be a separate device
  • GPS tracking alarms, which allow family and carers to know where you are

Buying a personal alarm

Basic alarms can be quite cheap to buy but you may need to pay more for a monitored alarm or a GPS tracking system.

Read the Which? guide to personal alarms, including what to think about before buying an alarm.

Monitoring systems

Monitoring systems can also help you to stay safe at home and alert someone if there's a problem.

There are 2 main types of monitoring system:

  • systems that are connected to a monitoring centre
  • smart systems that send updates directly to family or carers – you may also hear this called mobile health

They can include sensors that detect:

  • movement
  • doors opening
  • room temperature
  • flooding
  • incontinence
  • smoke or gas
  • appliances that have been left on

They will then send alerts to family, carers or a monitoring service. Some systems can also adjust or turn off appliances if they detect a problem.

Systems can also include security features, such as an intercom that shows family who's at your door and allows them to open doors for you.

You can change the system to include what you need.

Buying monitoring systems

You can get basic home security systems online or on the high street.

For systems connected to a monitoring service (telecare), contact the Telecare Services Association. You can search for providers and get advice on different products and services available.

Costs vary depending on your package. There's usually an installation cost followed by a monthly charge.

Get help with costs of monitoring systems

Some councils provide monitoring services. They're usually basic systems. Contact adult social services at your council and ask if they provide them. If they do, they'll arrange a home assessment.

GOV.UK: apply for a community alarm

Key safes

A key safe is a small box you lock that holds a key. This means carers, your family or emergency services can get into your home if you can't get to the door.

A key safe is fixed to an outdoor wall. You use a code – that you can choose – to open it.

Buying a key safe

You can buy a key safe online or on the high street. The more expensive key safes work the same way as cheaper ones but they're stronger and heavier. Some key safes are police-approved.

Choosing a personal alarm, monitoring system or key safe

When choosing and alarm or monitoring system, it may help to think about:

  • is it right for you – are you comfortable using it?
  • what you want from an alarm or system – does the product have what you need?
  • whether a product has good reviews, a guarantee and options to return it if it’s not right for you
  • what support you will need to help you operate it
  • shopping around for the best price

Important

An analogue telecare alarm system may not work properly if you have an internet connection or if you have a digital landline instead of an analogue landline at home. Consider buying a digital alarm if you're unsure.

Further help
Last Reviewed
10 October 2024
NHS websiteNHS website

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Graham Wishart

Attended for flu and covid vaccinations. Very impressed with smart pharmacy. Efficient delivery of vaccinations 100% on time, no waiting. Excellent

Abdulrasheed Maryam

I've been here for a couple of times and the customer service I always received was top- notch.

Green Tree

I have been getting my prescriptions from North camp pharmacy for about 3 months.
Teresa and Jorga are very helpful & cheerful always Treating me with dignity and respect.
The pharmacy is very professional & clean.
Teresa took time to ask me if my medication is working,she was very interested in my welfare,my life has improved so much since I take my meds
Thank you North camp for your
Support
Kindest regards Al

Sue Levett

Prescriptions ready very quickly. I use the PS24 collection box.such a good idea!


Anna Berry-Martin

Everyone in this pharmacy are so professional and caring. Always so helpful and available to give advice if needed. Feel very lucky we have North Camp pharmacy in our area.


George Cato

YOU ARE ARE LIFE LINE THANK YOU
NORTH CAMP PHARMACY
GEORGE CATO


Terence Davison

I have always found the staff here, from the pharmacists down to young trainees on the tills, to be pleasant and patient. I like getting a txt to tell me when my scripts are ready for pick up.

Jennifer Elkins

I don’t often write reviews but wanted to share my experience of this pharmacy having read the mixture of reviews on Google.
I have been using their services regularly for over 10 years now and cannot fault them.

Sally Vokes

I visited the pharmacy today with a friend who was collecting their prescription. The service was wonderful, the lady behind the counter was very friendly and helpful and the medication was ready when they said it would be.

Hayley Cooper

They helped me when I was in need today. Would have had to wait 24 hours for some medication I’d run out of but I wasn’t coping well without it and the kind lady behind the counter turned it around for me in 15 mins despite them being incredibly busy. I am so grateful.

Aidan O'Keeffe

Dropped in here due to all the issues with Lloyds in Ash. I also gave up waiting at Boots at Farnborough Gate before trying here... The North Camp Pharmacy was small, but quiet and had everything we needed. Service with a smile too.

Julian Chapman

Hard working and really make an effort,
Just been in again and as usual are working really hard, they are sooo busy, they do a great job thank you
Phoned this morning and lady was very helpful. Popped in and again great service thank you

Clare Martin

Kind and helpful and very efficient at obtaining information and prescription for GP and leading on the liaison with said GP regarding lifelong repeat prescription and payment exemption.


Armaan Dass

I’ve been to many pharmacies in and around this area and I have to say this is one of a kind. Very modern and aesthetically pleasing can’t wait to see the finished refit, it’s safe to say you’ll be seeing me more often :)


Bali Gill

I have been going to the pharmacy for many years now, the service is incredibly efficient, all the staff are knowledgeable and very professional. Year on year the standards have not dropped and remain consistently excellent.


Donna Seymour

Lovely little pharmacy ( looking forward to seeing the end result of recent work they’ve been having done).
Definitely a godsend during the pandemic for me and ever since.


Vicky Callan

Lovely helpful staff and being that I am a frequent flyer they address me by my first name which is a nice little touch.
Best Pharmacy in Farnborough.
Highly reccomend


Trapz 13th

Very good customer service, I think her name was sophie very polite and helped with what i needed.


Stephen Horne

Now with 24/7 dispensing medication service


Tristan Findley

The best little pharmacy in the area! Run by some very lovely people who are very kind and understanding, and always ready to give you a little bit of sympathy if you're under the weather, as well as recommend things for you to help you feel better!


Happ Sandhu

Great community Pharmacy with friendly and knowledgeable team ready to help! Love the new tech!


Aryan Dass

Great pharmacy, has everything you need, great customer service, friendly faces and very reliable.


Mike Bowen

Absolutely brilliant place always willing to make time to talk and assist in any way they can.


Paul Williamson

Always polite and helpful a pleasure to deal with regards Paul Williamson


Harry Samuel Calver

They all ways ggo that extra mile to help there customers 


Andrew Gardner

Always fast friendly efficient service. Thank you.


Karen Turner

Great pharmacy helpful kind and very competent


John Brereton

Very nice staff


Andy Lonnen

Very polite and helpful. Thanks!


JJ Lake

Always friendly and helpful.


Indi Gill

Fast and efficient service


Sya Dhoman

Very friendly staff


Sattie Dass

If you're looking for a pharmacy that truly cares about its customers, look no further than North Camp Pharmacy. I have been a loyal customer for 10 years now, and I am continually impressed by the level of service and care that the staff provides.
We are proud to serve our community with top-notch pharmaceutical services and personalised care. Your health and well-being are our top priorities.
Premises GPhC No: 9012000
Superintendent Pharmacist: Amandeep Kaur Gill Sherwani (GPhC No. 2061813)
Company Reg: 05477711
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