How does it work?
The process is remarkably straightforward:
- Place your prescription order through your GP, preferably using the NHS or Patient Access user-friendly websites or apps.
- Choose North Camp Pharmacy as the recipient of your electronic prescription.
- Upon prescription readiness, you'll receive a secure collection pin via text.
- Input the pin into the machine, follow the on-screen instructions and witness the machine swiftly retrieve your prescription.
Can I still visit the pharmacy during opening hours if I use the collection point?
Absolutely, we welcome your visits, especially if you need some advice or other services. Reducing queues allows our team to dedicate more time to face-to-face personalised care.
Are there restrictions on items collectible from the point?
Yes, certain items like controlled drugs, large bulky items, and fridge items cannot be collected due to regulatory and clinical reasons.
Is there a fee for this service?
No, this service is complimentary for all our patients. Feel free to recommend us to friends and family to help us grow!
Is the collection point secure?
Absolutely! We have ensured the machine meets stringent UK pharmacy standards and ensures drugs are stored securely. It uses cutting edge technology to ensure that the right medicine goes to the right person every time.
Can I use the collection point if I pay for prescriptions?
Yes, payment can be made when collecting your prescription.
How do I sign the prescription if I'm exempt from charges?
For most exemption reasons we can keep a record of your exemption evidence and sign on your behalf. There are some exclusions to this and you will be asked to declare your exemption on screen when collecting.
Is this automation going to cost people their jobs?
Rest assured, the introduction of automation does not equate to job losses. We are dedicated to expanding our team to meet growing demand and enhance our services. The automated collection service, alongside our existing dispensing robot, underscores our commitment to technological efficiency and excellent service for the local community.
How much time do I have to collect medicines once I receive the pin number?
To manage our capacity we set a three day collection window, after which uncollected items will be removed and must be collected within normal store opening times.
Ready to experience the future of prescription collection? Register for the PharmaSelf24 service via the form above, during your next visit, or by contacting us at 01252 543226.
