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Support if you are going into hospital
Support if you are going into hospital

Going into hospital can be a worrying time for some people with a learning disability. But there is extra support you can get while you are in hospital.

Getting ready to go into hospital

If you know you are going into hospital soon there are some things you can do to help yourself feel ready. You can:

  • talk through what might happen with family, friends or a health professional
  • read through any information the hospital or doctor has given you – you might need someone to help you with this
  • have a hospital passport ready – this will help you tell the hospital staff what reasonable adjustments you need
  • make sure the hospital know what reasonable adjustments you will need before you go there
Learning disability nurses

If you're being referred to hospital by your doctor (GP), you can ask them to check whether the hospital has a learning disability nurse.

This is a specialist nurse who supports you if you have a learning disability while you are in hospital. They make sure you get good care.

You might be able to choose a different hospital if the one you are going to does not have a learning disability nurse.

It is important that the nurse meets you and your carer as soon as possible after you arrive at hospital or before you go into hospital.

This is so the nurse can find out as much as possible about you and understand the help you may need while in hospital.

Hospital passports

A hospital passport is a document about you and your health needs.

It also has other useful information, such as your interests, likes, dislikes, how you communicate and any reasonable adjustments that you might need.

Making reasonable adjustments for you

The NHS has to make it as easy for disabled people to use health services as it is for people who are not disabled. This is called making reasonable adjustments.

Reasonable adjustments tell people who will look after you in hospital the support you need. We are all different, so it is important you talk about this.

Some examples of reasonable adjustments are having:

  • a carer stay in hospital overnight with you
  • information in easy read or plain English
  • a longer appointment
  • time to meet your learning disability nurse before you go into hospital
  • more time and support to make sure you understand what you need to at the hospital

You or your carer can include in your hospital passport any help you need with eating or drinking, or how to tell if you are in pain.

Questions about your treatment

You or your carer might want to ask some questions. You should be given time and support to understand what you are being told.

These questions may include:

  • what will happen when I get the treatment?
  • how will the treatment improve my health?
  • how good are the chances of success?
  • are there any other treatments I could have and why should I have this one?
  • what are the risks, if any, and how serious could they be?
  • what happens if I decide not to have treatment?

You or your carer may have other questions you might want to ask. You can ask the doctor or nurse to explain something again if you need them to.

Deciding to have treatment or not (consent)

While you are in hospital, the doctors will ask you if are ok (give your consent) with having some treatments. This includes things like operations.

If you are over 16 years old, you can usually say you are ok to have treatment yourself. If you are under 16, or over 16 but not able to do this, your parent or carer can do this for you.

The doctor must explain what's involved in the treatment, why you need it, how it will help and if there might be any risks with having a treatment. This is so you have all the information and understand what you need to know about the treatment before you make a decision.

The doctor should explain everything in a way you find easy to understand, and you can ask as many questions as you like. You can also ask a carer or friend to help you.

If you are not able to agree to a treatment yourself

If you are not able to understand what you are saying OK to, you can ask someone else to make decisions for you.

This is called having a lack of capacity to make decisions. You will still be able to make decisions about your life at other times.

Some people will have something called a deputy. Other people will have someone who has a Lasting Power of Attorney. If someone is a deputy or has a Lasting Power of Attorney, they can make important decisions for you if you are not able to.

A deputy

A deputy is given this role by the Court of Protection. A deputy can be a family member, friend, carer or member of staff.

A deputy can make decisions on health and welfare, as well as making decisions about money. They can only make decisions when the court tells them they can. This usually happens when lots of decisions need making, not just one.

Deputies are not allowed to say you cannot have treatment that will keep you alive.

Lasting Power of Attorney

Someone who has a Lasting Power of Attorney is someone who knows the person well. They will be able to make decisions for a person whenever they are needed. They do not need the court to tell them they can.

If you have a Lasting Power of Attorney you need to be able to agree to this. This means that if you cannot agree to having a Lasting Power of Attorney you might have to get a deputy instead.

If you have a Lasting Power of Attorney, you do not usually need a deputy as well.

No one is allowed to give consent for an adult if they have capacity to make their own choices. But doctors may sometimes treat an adult without consent if they do not have capacity and the treatment is necessary, and in the person’s best interests.

Leaving hospital

There should be a plan in place for when you leave hospital to make sure you continue to get all the support you need.

This plan might have in it how you will get back home, the support you might need once you are at home, the medicine you need to take and how to take it.

It should also include a care plan to support you after you are settled at home.

Last Reviewed
14 April 2023
NHS websiteNHS website

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Donna Seymour

Lovely little pharmacy ( looking forward to seeing the end result of recent work they’ve been having done).
Definitely a godsend during the pandemic for me and ever since.


Vicky Callan

Lovely helpful staff and being that I am a frequent flyer they address me by my first name which is a nice little touch.
Best Pharmacy in Farnborough.
Highly reccomend


Bali Gill

I have been going to the pharmacy for many years now, the service is incredibly efficient, all the staff are knowledgeable and very professional. Year on year the standards have not dropped and remain consistently excellent.


Trapz 13th

Very good customer service, I think her name was sophie very polite and helped with what i needed.


Stephen Horne

Now with 24/7 dispensing medication service


Tristan Findley

The best little pharmacy in the area! Run by some very lovely people who are very kind and understanding, and always ready to give you a little bit of sympathy if you're under the weather, as well as recommend things for you to help you feel better!


Happ Sandhu

Great community Pharmacy with friendly and knowledgeable team ready to help! Love the new tech!


Aryan Dass

Great pharmacy, has everything you need, great customer service, friendly faces and very reliable.


Mike Bowen

Absolutely brilliant place always willing to make time to talk and assist in any way they can.


Paul Williamson

Always polite and helpful a pleasure to deal with regards Paul Williamson


Harry Samuel Calver

They all ways ggo that extra mile to help there customers 


Andrew Gardner

Always fast friendly efficient service. Thank you.


Karen Turner

Great pharmacy helpful kind and very competent


John Brereton

Very nice staff


Andy Lonnen

Very polite and helpful. Thanks!


JJ Lake

Always friendly and helpful.


Indi Gill

Fast and efficient service


Sya Dhoman

Very friendly staff


Sattie Dass

If you're looking for a pharmacy that truly cares about its customers, look no further than North Camp Pharmacy. I have been a loyal customer for 10 years now, and I am continually impressed by the level of service and care that the staff provides.

Graham Wishart

Attended for flu and covid vaccinations. Very impressed with smart pharmacy. Efficient delivery of vaccinations 100% on time, no waiting. Excellent

Abdulrasheed Maryam

I've been here for a couple of times and the customer service I always received was top- notch.

Green Tree

I have been getting my prescriptions from North camp pharmacy for about 3 months.
Teresa and Jorga are very helpful & cheerful always Treating me with dignity and respect.
The pharmacy is very professional & clean.
Teresa took time to ask me if my medication is working,she was very interested in my welfare,my life has improved so much since I take my meds
Thank you North camp for your
Support
Kindest regards Al

Sue Levett

Prescriptions ready very quickly. I use the PS24 collection box.such a good idea!


Anna Berry-Martin

Everyone in this pharmacy are so professional and caring. Always so helpful and available to give advice if needed. Feel very lucky we have North Camp pharmacy in our area.


George Cato

YOU ARE ARE LIFE LINE THANK YOU
NORTH CAMP PHARMACY
GEORGE CATO


Terence Davison

I have always found the staff here, from the pharmacists down to young trainees on the tills, to be pleasant and patient. I like getting a txt to tell me when my scripts are ready for pick up.

Jennifer Elkins

I don’t often write reviews but wanted to share my experience of this pharmacy having read the mixture of reviews on Google.
I have been using their services regularly for over 10 years now and cannot fault them.

Sally Vokes

I visited the pharmacy today with a friend who was collecting their prescription. The service was wonderful, the lady behind the counter was very friendly and helpful and the medication was ready when they said it would be.

Hayley Cooper

They helped me when I was in need today. Would have had to wait 24 hours for some medication I’d run out of but I wasn’t coping well without it and the kind lady behind the counter turned it around for me in 15 mins despite them being incredibly busy. I am so grateful.

Aidan O'Keeffe

Dropped in here due to all the issues with Lloyds in Ash. I also gave up waiting at Boots at Farnborough Gate before trying here... The North Camp Pharmacy was small, but quiet and had everything we needed. Service with a smile too.

Julian Chapman

Hard working and really make an effort,
Just been in again and as usual are working really hard, they are sooo busy, they do a great job thank you
Phoned this morning and lady was very helpful. Popped in and again great service thank you

Clare Martin

Kind and helpful and very efficient at obtaining information and prescription for GP and leading on the liaison with said GP regarding lifelong repeat prescription and payment exemption.


Armaan Dass

I’ve been to many pharmacies in and around this area and I have to say this is one of a kind. Very modern and aesthetically pleasing can’t wait to see the finished refit, it’s safe to say you’ll be seeing me more often :)
We are proud to serve our community with top-notch pharmaceutical services and personalised care. Your health and well-being are our top priorities.
Premises GPhC No: 9012000
Superintendent Pharmacist: Amandeep Kaur Gill Sherwani (GPhC No. 2061813)
Company Reg: 05477711
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